Responsive Support

We believe that an app is only as good as the customer support that is provided. At ScheduleSource our support team is standing by for immediate help with support issues from 9:00 AM Eastern time to 5:00 Pacific time. For a critical impact event that is defined by a loss of service, we are available 24x7x365 to answer your call.

We think you deserve same day service on your support issues and we strive to meet that goal with each customer. Our helpdesk logs your issue into a support ticket that goes to all support team members for resolution. Over ninety percent of our support tickets are resolved the same day that the ticket is created.

ScheduleSource does not outsource support. Your support ticket will be assigned to, and addressed by an in-house ScheduleSource team member. All ScheduleSource support team members have over ten years of dealing with support issues and can solve most issues in a matter of minutes. We think our customers deserve no less than this level of support.

How We Help

  • Same-day response times for email and phone
  • Helpdesk & ticketing system
  • 24×7 emergency hotline
  • Online screen-sharing support sessions

TeamWork has saved me about a whole day of work per week. I was using different software before but it wasn't nearly as automated as I needed. It was so difficult, I was almost ready to go back to pencil and paper. Then I discovered TeamWork.

Get Smart About Scheduling

We’ve scheduled about 200 million shifts in some of the most complex industries by combining data and human intelligence to solve the toughest workforce management challenges. Getting smart about scheduling means empowering employees and delivering bottom-line results, simply. We’re ready. Are you? Contact us today to find out.

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