TeamWork delivers streamlined workforce management to contact centers operating nationwide with in-person and remote employees. Our Forecasting, Global Scheduling, and Advanced Reporting help our customers deliver optimized services for their clients.
A Complete Solution
TeamWork is configurable to meet the needs of any size organization with any number of employees or locations, and any level of workforce complexity. Integrate with human resources platforms, financial or payroll systems, labor demand databases and more. We work with your existing infrastructure—even single sign-on requirements—for exceptional supervisory efficiency.
Autofill, Bidding, Swaps, Trades, Staffing Level Analysis
Request/Grant/Deny Process, Check Banks, Concurrent Requests, Etc.
Multiple ranking and assignment scenarios, fast launch to completion
Time & Attendance
Online Clocks, Real-Time Attendance, Payroll Exports
Leave request, shift swaps, trades, cancellations. Customized notifications & localization
Report designer, Analytical Roll-Ups, Scheduled Delivery to Subscribers
Notifications via Email, SMS, and Push. Customized per employee
Dedicated app for your workforce, available on iOS and Android
We're probably one of the largest student employment departments at a U.S. university with more than 700 active workers filling 1,500 shifts per week. Without TeamWork, it would be impossible for us to stay compliant with state labor laws.
We manage close to 500 people with countless skills across 80 locations during our peak season. Before TeamWork, our supervisors spent the vast majority of their time just handling who was coming in for their shifts and who wasn't. Now, employees are empowered to swap and trade and we can handle everything with just three individuals.
TeamWork gives my employees the ability to edit their availability from any computer. It's quick and easy and I don't have to wade through messy slips of paper or emails to find the information I need and reenter it because it's already there.
We were amazed at how easy it was to get set up and to run TeamWork. In just a few hours we had employees entered in the system and our shifts filled in and we were ready to run a schedule.
The flexibility that TeamWork has given to our anesthesia department has been outstanding. Product support has been excellent. It has been fantastic to get rid of outdated paper schedules.
Most of our federal contracts are armed so there is much higher level of liability if you don't track officer qualifications. With more than 2,000 active employees in 100 locations across a dozen states, we rely on TeamWork to keep us compliant and efficient. But it's the integrity that really makes the biggest difference.
There is no software to install on a local machine so employees can access it where ever or when ever they like. I can recommend this service without reservation!
TeamWork has saved me about a whole day of work per week. I was using different software before but it wasn't nearly as automated as I needed. It was so difficult, I was almost ready to go back to pencil and paper. Then I discovered TeamWork.